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1. General terms and conditions
1.1 These terms and conditions apply to all retreats and events organized by Northern Wellbeing, including individual bookings, private group retreats, and corporate events, unless a separate agreement with Northern Wellbeing Oy has been made.
1.2 By booking or attending, you agree to these terms and conditions.
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1.5 Northern Wellbeing reserves the right to update these terms and conditions. The latest version is always available on our website.
2. Booking and payment
2.1 Individual Retreats: When booking, you must provide your name, address, phone number, email, and any dietary preferences. The booking is binding, and full payment is required at the time of booking.
2.2 Private and Corporate Bookings:A non-refundable booking fee of 30% of the total amount is required to secure the dates. The remaining balance must be paid at least 30 days before the event.
2.3 Late Payments:Failure to pay the balance by the deadline may result in cancellation without a refund.
3. Returns, cancellations and changes
3.1 Cancellations by Participants for Individual Retreats: Per the general terms for package travel, participants may cancel their booking at any time before the retreat. Northern Wellbeing has the right to charge a cancellation fee as follows:
a) Administrative fee of €100 for cancellations made at least 45 days before the retreat.
b) The booking fee of €200 per person for cancellations made between 45 and 21 days before the retreat.
c) 50% of the retreat price for cancellations made between 21 and 7 days before the retreat.
d) 75% of the retreat price for cancellations made between 7 and 3 days before the retreat.
e) 95% of the retreat price for cancellations made less than 3 days before the retreat.
3.1.1 If the retreat price is based on shared accommodations and one member of the group cancels, Northern Wellbeing reserves the right to charge additional fees for the under-occupancy of the room. The canceling participant and the remaining group members are jointly responsible for these fees. Alternatively, the group may choose to cover the additional costs of alternative arrangements.
3.1.2 If no cancellation is made and the participant fails to arrive on time or lacks necessary documents (e.g., passport, visa, ID, vaccination records), no refund will be issued.
3.2 Changes to Bookings: Date changes may be requested at least 30 days before the retreat. A €40 administrative fee applies, and participants must pay any price difference. Northern Wellbeing is not obligated to approve the change.
3.3 Retreat Minimum Participation Requirements: Each retreat requires a minimum of eight (8) participants to proceed. If this number is not met four (3) weeks before the retreat, Northern Wellbeing will cancel the retreat and provide the following options:
3.4 Force Majeure: In the event of unforeseen circumstances (e.g., natural disasters, pandemics, government restrictions, fire at host venue), payments will be credited for use within 24 months.
3.5 Cancellations of Private or Corporate Retreats: Cancellation terms for private or corporate retreats will be agreed upon at the time of booking.
4. Entry requirements
4.1 Health and Wellbeing:Participants must ensure they are in good health and able to participate in retreat activities. Northern Wellbeing does not provide medical services or advice. Participants with medical conditions are responsible for assessing their health and notifying Northern Wellbeing before the retreat.
4.2 Travel Arrangements:Participants are responsible for their own travel arrangements unless otherwise specified. Northern Wellbeing is not liable for travel disruptions, delays, or cancellations.
4.3 Room Sharing:Participants may:
4.4 Sauna and Ice Swimming:Sauna and ice swimming are at the participant’s own risk. Northern Wellbeing is not liable for injuries or health issues arising from these activities.
5. Behavior and Conduct
5.1 Participants must behave respectfully towards others, staff, and the environment. Northern Wellbeing reserves the right to remove disruptive participants without a refund.
5.2 Participants are responsible for their actions during optional or third-party activities.
6. Liability and Insurance
6.1 Northern Wellbeing strongly recommends comprehensive travel insurance. We are not liable for financial losses related to travel disruptions, cancellations, or emergencies.
6.2 Participants engage in all activities at their own risk. Northern Wellbeing is not liable for injuries, illnesses, or accidents unless caused by negligence.
7. Media and Content
7.1 Northern Wellbeing may take photos and videos during retreats for marketing purposes.
7.2 Participants may opt out by notifying us in advance.
7.3 Retreat materials are for personal use only and may not be redistributed or reused.
8. Legal and Privacy
8.1 These terms are governed by Finnish law, and disputes will be resolved in Finnish courts.
8.2 Personal data collected during bookings is used for coordination and communication. Northern Wellbeing may share details with trusted partners as required by Finnish law.
9. Finnish Travel Organizer’s License and KKV Compliance
Northern Wellbeing operates under Finland’s Travel Organizer’s License and adheres to the Finnish Competition and Consumer Authority's (KKV) general terms for package travel.
10. Final Notes
10.1 Northern Wellbeing reserves the right to decline bookings at its discretion.
10.2 Participation does not guarantee specific outcomes, but we strive to create meaningful and rewarding experiences.
10.3 We reserve the right to make changes.
Thank you for choosing Northern Wellbeing. We look forward to creating an unforgettable experience for you!
