‍Privacy Policy — Northern Wellbeing

Updated: [11/01/2025]

Northern Wellbeing values your privacy and is committed to protecting your personal information. This privacy statement explains how we collect, use and protect your personal data in accordance with the EU Data Protection Regulation (GDPR).

Data Controller:
Northern Wellbeing Ltd
Puutarhatie 13 B 106

01300 VANTAA

Business ID 3502125-8

hello@northernwellbeing.com

‍1. Name of the Register

Customer and Marketing Register of Northern Wellbeing Oy

‍2. Purpose of processing personal data

We collect and process personal data for the following purposes:

Manage bookings and enrolments
Identification of retreats and programs, such as dietary needs and accommodation wishes
Customer relationship maintenance and business development
Billing and payment management
Marketing communications (with the consent of the customer)
Collecting and analyzing customer feedback
Fulfillment of legal and contractual obligations
We use tracking technologies such as the Meta Pixel on our website to analyze site usage, enhance user experience, and deliver targeted marketing based on user interests. Users can manage tracking preferences via cookie settings.

‍3. Data content and data sources of the register

Data to be collected:

Name, address, email, phone number
Information on accommodation and diet
Billing information: payment methods, billing history
Participation information for retreats and programs
Customer feedback and other information provided by the customer

‍4. Sources of information

Data is collected from booking and billing systems, messages submitted via web forms, email, phone, social media services, contracts, customer meetings, and other situations where the customer provides their information.
Information may be collected automatically through cookies and other tracking technologies, such as the Meta Pixel, based on the user’s website visits.

‍5. Data Retention

We retain personal data only for as long as it is necessary to fulfill the purpose of the processing or to comply with legal obligations. Unnecessary data will be safely deleted.

‍6. Disclosures of personal data

Information may be disclosed to the following parties:

Service providers involved in retreats (e.g., accommodation, catering, transportation)
For third parties handling invoicing
Northern Wellbeing for providers of newsletter service and website services
Authorities if required by law

We may share data related to website behavior with Meta for the purposes of digital advertising and analytics. This data is pseudonymized and not used to directly identify individuals.

‍7. Transfer of data outside the EU or EEA

Data is transferred outside the EU or the European Economic Area only with the consent of the data subject.

Meta may transfer and process data outside the EU or EEA in accordance with data protection regulations. More information about Meta’s privacy practices is available at Meta’s Privacy Policy.

‍8. Your rights

Every individual in the register has the right to:

Access their stored data
Request correction of incorrect or incomplete data

To access or request corrections to your data, please send a signed letter to: Northern Wellbeing Oy
Puutarhatie 13 B 106 01300 VANTAA The data controller may require the requester to verify their identity. The data controller will respond within the timeframe specified by the GDPR (generally within one month).

‍9. Information Security

We implement appropriate measures to protect personal data from unauthorized use, loss, or alteration. Access to the data is restricted to employees and partners who need the information to perform their job duties.

Users have the option to control and prevent the use of the Meta Pixel by adjusting their cookie preferences on our website or by using browser settings and third-party privacy tools.

‍10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legislation or our business operations. The latest version is always available on our website.

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Northern Wellbeing Ltd

Puutarhatie 13 B 106

01300 VANTAA

Business ID 3502125-8

hello@northernwellbeing.com